The LITE Package designed for customers looking for the lowest price offer. It covers flying the passenger with only cabin baggage (55 x 45 x 25 cm). All additional services, such as flying checked baggage or preferred seat selection, are subject to a fee or are unavailable under this price package (e.g. ticket refunds).
The PLUS package is the ideal choice for customers looking for an optimal price/service ratio. Compared to the LITE package, it includes flying one small personal item in the passenger cabin, one checked baggage and the option of preferred seat selection. Tickets purchased under the PLUS package are non‑refundable.
The FLEX package will be appreciated by customers who prefer flexibility and additional services included in the ticket price, i.e. the all-in-one model. Compared to the PLUS package, it also allows changes to reserved departure or arrival dates for the the difference in fare only and it offers the option of canceling the ticket for a fee. It also includes light in-flight snacks in the ticket price.
LITE | PLUS | FLEX | |
---|---|---|---|
Cabin Baggage | 1 x 8 kg | 1 x 8 kg | 1 x 8 kg |
Checked Baggage | 1 x 23 kg from 25 EUR | 1 x 23 kg | 1 x 23 kg |
Small Personal Item | 1 x 3 kg | 1 x 3 kg | |
Standard seat | |||
Refund | From 60 EUR | ||
Rebooking | From 60 EUR + fare difference if applicable | From 60 EUR + fare difference if applicable | For fare difference if applicable |
Light Snack | |||
Fast track |
You can change your flight in My bookings within 72 hours of the original departure time.
Price Package | Before Departure | Within 72 hours of the original departure time |
---|---|---|
LITE | 60 EUR* + fare difference if applicable | 100 EUR* + fare difference if applicable |
PLUS | 60 EUR* + fare difference if applicable | 100 EUR* + fare difference if applicable |
FLEX | fare difference if applicable | fare difference if applicable |
* Or equivalent in local currency.
If your flight is part of a holiday package from a travel agency, please contact the agency for changes. The terms of your contract will apply.
Ticket refunds are subject to the conditions of the price package under which the ticket has been purchased.
Tickets purchased under the LITE and PLUS price packages are non-refundable, including any charges for additional services purchased with the ticket. In such cases, only unused airport charges will be refunded.
Tickets purchased under the FLEX price package are refundable for a fee of 60 EUR* for each untraveled segment. In cases of refunds, the unused segments of the ticket will be refunded.
For refunds of tickets purchased via our website, please fill in the Contact Form.
If you have purchased your ticket outside Smartwings channels, please contact the place of purchase with requests for refunds.
If your flight is part of holiday package from a travel agency, please contact the agency to cancel your trip. The terms of your contract will apply.
You can choose your favourite seat when booking your tickets or later in My bookings.
If your flight is a part of holiday package from travel agency, please contact the agency to choose your seat. Pricelist of your tour operator will be applied.
The service may not be available on some flights. Seats may be chosen no later than 2 days before departure.
Emergency Exit Row Seating Regulations
Only passengers in compliance with the following rules and regulations may be seated in emergency exit rows:
1) You're at least 12 years old,
2) You can read, understand and follow instructions given by the crew,
3) You are physically capable and willing to open the emergency exit door in the case of an emergency,
4) You are not a person with limited mobility and/or orientation,
5) You are not travelling with a person dependant on your assistance in the case of an emergency,
6) You do not require seat belt extensions,
7) You are not carrying an animal on board of flight,
8) You are not pregnant,
9) You are not aware of any other limitations (e.g. medical or psychological) which could prevent you from complying with the above-listed rules and regulations or cause harm to you or others.
Group booking shall mean a booking for 10+ passengers. Payment is made via invoice and the names may be added/changed untill the check-in is finished. To book a group, please make a reservation via Reservation form. The group fares may vary from the individual fares.
You can change your flight in My bookings within 72 hours of the original departure time.
Price Package | Before Departure | Within 72 hours of the original departure time |
---|---|---|
LITE | 60 EUR* + fare difference if applicable | 100 EUR* + fare difference if applicable |
PLUS | 60 EUR* + fare difference if applicable | 100 EUR* + pfare difference if applicable |
FLEX | fare difference if applicable | fare difference if applicable |
* Or equivalent in local currency.
If your flight is part of a holiday package from a travel agency, please contact the agency for changes. The terms of your contract will apply.
Fill the required information in the reservation form. You will pay by Visa card, Mastercard or Paypal. You can also book by phone, at the Travel Service/Smartwings desk at Terminal 2 of Prague Airport (open non-stop) or most of the booking agencies.
Please check the account balance and the online transactions feasibility of your credit card. If it still does not work, try using different web browser or book your flight by phone (Service Fee 30 EUR / person).
LITE Package
The LITE Package designed for customers looking for the lowest price offer. It covers flying the passenger with only cabin baggage from point A to point B. All additional services, such as flying checked baggage or preferred seat selection, are subject to a fee or are unavailable under this price package (e.g. ticket refunds).
PLUS Package
The PLUS package is the ideal choice for customers looking for an optimal price/service ratio. Compared to the LITE package, it includes flying one small personal item in the passenger cabin, one checked baggage and the option of preferred seat selection. Tickets purchased under the PLUS package are non‑refundable.
FLEX Package
The FLEX package will be appreciated by customers who prefer flexibility and additional services included in the ticket price, i.e. the all-in-one model. Compared to the PLUS package, it also allows changes to reserved departure or arrival dates for the the difference in fare only and it offers the option of canceling the ticket for a fee. It also includes light in-flight snacks in the ticket price.
Free checked baggage allowance 2 x 32 kg + one cabin bag 2 x 8 kg. Business Class seats in the front part of the cabin right behind the aircraft door. Premium meals free of charge. Access to the airport lounge on flights from the Czech Republic. Business Class is available only on selected flights.
Different checked baggage allowance may be applied on clients of travel agencies. Please contact your tour operator for more information.
The price of extra seat equals to the price of the ticket for a person less the airport taxes. Booking the service does not entitle the passenger to carry additional luggage. The extra seat may only be purchased by phone.
If your flight is a part of holiday package from travel agency, please contact the agency to purchase an extra seat. Pricelist of your tour operator will be applied.
For children between the ages of 6 and 11 traveling unaccompanied by an adult, “Unaccompanied Minor” (UMNR) assistance must be requested. We provide this service only on flights operated by Smartwings and Czech Airlines. We cannot provide the service on flights operated by other carriers. The service is not available for children under the age of six, who must always be accompanied by an adult.
The service can be ordered no later than 48 hours before departure. To order it, contact the ticket agent or our contact center. The price of the service is CZK 2350* per destination and the child must have five completed copies of this form. The ticket price for the child is the same as for an adult.
If the flight is part of a tour package, order this service from the travel agency. The price is subject to the price list of the agency.
*The fee includes refreshments on board, i.e. children’s food and hot and cold non-alcoholic drinks according to the child’s wishes. Free baggage allowances for unaccompanied children are governed by the price package in which their ticket was purchased.
Yes, you can purchase a travel insurance from ERV insurance company when booking your flight at www.smartwings.com.
For safety reasons, it is not possible to change the names of passengers on tickets already issued. If you need to change the name of the passenger, you can cancel the original ticket as per the conditions of the respective price package under which the ticket has been purchased and make a new reservation with a different passenger name.